1. About Gustavsson, Tobias
The company has its registered office in Gothenburg. Its postal address is Bankogatan 10 C, 414 80 Göteborg.
If you want to get in touch with us, send an email to firstname.lastname@example.org with your request and your contact details and we will get back to you shortly.
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all the details of the products, price, billing and delivery address.
If there is a mistake in the order confirmation, please contact us immediately by e-mail to email@example.com.
Normal delivery time is 5-7 working days. NOTE! Orders placed on the weekend are sent early on the following Monday.
If delays in delivery occur (without us having notified you of a longer delivery time), please contact us by email at firstname.lastname@example.org.
All prices in the shop are stated in SEK and all prices include 25% VAT. We reserve the right for price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in the price due to incorrect information and reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received the goods you have ordered.
5.1 When exercising your right of withdrawal
You must notify your change of mind. The message should be sent to email@example.com. Your message should clearly state your name, address, email address, order number and the goods to be returned.
You should return the products to us immediately and at the latest within the statutory 14 days of the withdrawal notice.
You are responsible for return shipping and to be eligible for a return, your item must be unused and in the same condition as you received it. The product must be returned in its original packaging and well packaged.
We reserve the right to deduct from the reimbursement amount a sum corresponding to the decrease in value compared to the original value of the product in case of a used or damaged product.
For more information on the statutory right of withdrawal, see here https://www.konsumentverket.se/for-foretag/konsumentratt-for-foretagare/om-kunden-angrar-sitt-kop/.
The right of withdrawal does not apply to goods that are specially ordered or specially manufactured for you as a customer. The rule on the right of withdrawal in the law on consumer protection in distance contracts and home sales contracts does not apply.
6. Complaints and grievances
All products are checked before they are sent to you. Should the product still be damaged or mis-shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the fault free of charge.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect has been detected.
6.1 What is your complaint procedure?
Any faults and defects should always be reported to firstname.lastname@example.org, stating your name, address, e-mail address, order number and a description of the fault.
If we are unable to rectify the defect or supply a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We will pay for return shipping in case of valid complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. For complaints, we follow the guidelines of the General Complaints Board, see arn.se.
7. limitation of liability
We are not responsible for any indirect damage that may occur due to the product.
We do not accept any liability for delays/errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can for example be labor disputes, fire, war, government decisions, reduced or no delivery from the supplier.
Furthermore, no responsibility is taken for any changes to the products/product characteristics changed by the respective supplier and other factors beyond our control.
8 Product information
We reserve the right to make any printing errors on this website and the final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible.
9. Information about cookies
10. Personal data
By shopping at Gustavsson, Tobias you accept our data protection policy and our processing of your personal data. We protect your personal integrity and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Gustavsson, Tobias is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
To manage your order and answer questions related to your order, we store your first and last name, address, phone number, email address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the contract between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In the context of a purchase, your personal data is processed to fulfill the contract with you.
10.4 What data is shared and for what purpose?
10.4.1 Payment service provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also stored with the payment provider. The information is saved in order to complete the purchase and to protect the parties against fraud.
Payment with Payson. With Payson you pay easily and securely. Choose to complete the purchase directly with VISA, MasterCard, Swish and internet banking or pay later on invoice or instalments. Read more here: www.payson.se
10.4.2 Shipping companies
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and delivery address details. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
10.5 Right of access
You have the right to obtain extracts of all information held by us about you. Extracts are delivered electronically in a readable format.
10.6 Right of rectification
You have the right to ask us to update inaccurate information or complete information that is incomplete.
10.7 The right to be forgotten
You can request the deletion of your data at any time. There are few exceptions to the right to erasure, such as if it must be retained in order for us to fulfill a legal obligation (e.g. under the Accounting Act).
10.8 Data protection officer
Gustavsson, Tobias is responsible for the storage and processing of personal data in the online shop and ensures compliance with the rules.
’11. Amendments to the General Conditions.
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted when ordering or visiting the website.
12. Disputes and choice of law
If a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se.
In the event of a dispute, we follow decisions from ARN or a similar dispute resolution body.
Any dispute regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.